BetSwagger Privacy Policy
At BetSwagger, we are committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our services at betswagger.com. We encourage you to read this document carefully so you understand our practices and your rights. By using our platform, you agree to the terms described in this policy. If you have any questions, you can reach us at support@betswagger.com.
Who We Are
Our BetSwagger platform is operated by Usoftgaming N.V. (DBA Bet Swagger), registered at Kaya Richard J Beaujon z/n, Willemstad, Curaçao. Payment processing is handled by Pulsion Processing LTD, and we partner with SoftGaming to deliver our services. We are licensed and regulated in Curaçao under a CGA-verified Certificate Seal. As the data controller, we are responsible for ensuring your personal information is handled lawfully and transparently.
Information We Collect
We may collect the following categories of personal data when you register, interact with, or transact through BetSwagger Casino:
Personal Identification Data
- Full name, date of birth, and nationality
- Government-issued ID documents (for KYC verification)
- Email address, phone number, and residential address
- Username and account credentials used at betswagger login
Financial and Transaction Data
- Payment method details (card numbers, e-wallet IDs, crypto wallet addresses)
- Deposit and withdrawal history, including betswagger withdrawal records
- Currency preferences and transaction amounts
- Bonus and promotional code usage, such as any betswagger bonus code or bet swagger promo code applied to your account
Technical and Usage Data
- IP address, browser type, and device information
- Pages visited, session duration, and in-game activity logs
- Cookie identifiers and similar tracking technologies
- Data related to your use of our sportsbook, live casino, and slot sections
How We Use Your Information
We at BetSwagger use your data for specific, lawful purposes. We do not sell your personal information to third parties. The key purposes for which we process your data include:
- Account management: To verify your identity, process your bet swagger login, and maintain your account
- KYC and compliance: To comply with our regulatory obligations under our Curaçao licence, including identity verification before processing significant withdrawals
- Payment processing: To facilitate deposits and withdrawals, including managing betswagger withdrawal times in line with your VIP tier
- Bonus and promotion management: To apply promotions such as the bet swagger welcome bonus, reload offers, and our Swagger Cashback VIP programme
- Customer support: To respond to your queries via our betswagger live chat, email, or feedback forms
- Responsible gambling: To monitor your activity and enforce limits, self-exclusion, and other player protection tools
- Marketing: To send you relevant communications where you have consented, including updates on the betswagger casino bonus and other offers
- Security and fraud prevention: To detect suspicious activity and protect the integrity of our platform
Cookies and Tracking Technologies
Our Bet Swagger website uses cookies and similar technologies to enhance your experience, analyse usage, and support our marketing activities. Cookies help us remember your preferences, keep you logged in, and understand how you interact with our platform — including our betswagger app and web-optimised mobile version.
We use the following types of cookies:
- Essential cookies: Required for core functions such as secure betswagger login and session management
- Analytical cookies: Help us understand site traffic and improve our services
- Marketing cookies: Used to deliver relevant promotional content and track campaign performance
- Preference cookies: Store your language, currency, and regional settings
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our services.
How We Share Your Information
We at BetSwagger Casino may share your data with trusted third parties only where necessary and under strict confidentiality agreements. These include:
- Payment processors: Pulsion Processing LTD and other payment partners to handle transactions
- Game providers: Partners such as NetEnt, Pragmatic Play, Evolution, and 40+ other studios for game delivery
- KYC and identity verification providers: To fulfil our regulatory compliance requirements
- Regulatory authorities: The Curaçao Gaming Authority and, where applicable, CADRE (our approved ADR provider)
- Marketing and analytics partners: To support affiliate tracking and campaign measurement
We do not transfer your data to countries outside an adequate legal framework without appropriate safeguards in place.
Data Retention
We retain your personal data for as long as your account remains active and for a period thereafter as required by law or our regulatory obligations. Financial and transaction records are typically kept for a minimum of five years. If you request account closure, we will delete or anonymise your data unless we are legally required to retain it.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data held by Bet Swagger:
- Right of access: You may request a copy of the personal data we hold about you
- Right to rectification: You may ask us to correct inaccurate or incomplete information
- Right to erasure: In certain circumstances, you may request that we delete your data
- Right to restrict processing: You may ask us to limit how we use your data
- Right to data portability: You may request your data in a structured, machine-readable format
- Right to object: You may object to processing based on legitimate interests or for direct marketing purposes
- Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time
To exercise any of these rights, please contact us at support@betswagger.com. We will respond within a reasonable timeframe and in accordance with applicable law.
Complaints and Dispute Resolution
If you believe we have not handled your personal data appropriately, we encourage you to contact us first so we can resolve your concern. Complaints related to our practices should be submitted within 14 days of the issue arising. Our approved Alternative Dispute Resolution provider is CADRE (certificate CGA/ADR/2025/01). Payment-related disputes are governed by Cyprus law, as stated in our terms and conditions.
Children and Minors
Our services are strictly for individuals aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that data and close the account.
Security Measures
We take the security of your personal data seriously. Our BetSwagger platform employs industry-standard technical and organisational measures to prevent unauthorised access, disclosure, loss, or destruction of your data. These include SSL encryption, secure server infrastructure, and internal access controls. However, no system is entirely immune to risk, and we encourage you to protect your login credentials and notify us immediately of any suspected unauthorised access to your account.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will notify you through our website or via email. Your continued use of our Bet Swagger services following any update constitutes your acceptance of the revised policy. We recommend checking this page periodically to stay informed.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data at BetSwagger, please do not hesitate to get in touch:
- Email: support@betswagger.com
- Live Chat: Available 24/7 via our website
- Postal address: Usoftgaming N.V. (DBA Bet Swagger), Kaya Richard J Beaujon z/n, Willemstad, Curaçao
Content updated: July 14, 2026